- Pack the items well to avoid transport damage. The goods should not show any signs of use (animal hair, dirt, scratches, etc.)!
- Please fill out the return slip included in each shipment completely and put it in the package. It also counts as your statutory revocation.
- You can create a free shipping label for returns from Germany and Austria in the DHL return portal. The "customer reference" here is the order number.
- Click on the button for the DHL return portal
- Enter your sender data and e-mail address (customer reference = order number)
- You will shortly receive an e-mail with the link to the package label
- Print the package sticker, stick it on and deliver it to a DHL branch or parcel box
Please note: Do not leave the package unfree! In the case of goods returned freight prepaid, the applicable penalty fee of DHL in the amount of 15,- € will be charged with the credit note of the return.
Unfortunately, we can not offer parcel labels for returns from other countries. Please ship with a shipping service provider of your choice and stamp the package sufficiently.
Motel a Miio GmbH
Ablieferung: Halle K11 - über Rampe
D - 80999 München
Exchange of articles
For the exchange to an item with the same price, we offer free reshipment for customers from Germany and Austria:
- Pack the item well and insert the filled out return form.
- Stamp the parcel via our free returns portal.
- We send you the exchange article then free of shipping costs.