- Pack the items well to avoid transport damage. The goods should not show any signs of use (animal hair, dirt, scratches, etc.)!
- Please fill out the return slip included in each shipment completely and put it in the package. It also counts as your statutory revocation.
- You can create a shipping label for returns from Germany and Austria in the DHL return portal. The "customer reference" here is the order number.
- Click on the button for the DHL return portal
- Enter your sender data and e-mail address (customer reference = order number)
- You will shortly receive an e-mail with the link to the package label
- Print the package sticker, stick it on and deliver it to a DHL branch or parcel box
Please note: Do not leave the package unfree! In the case of goods returned freight prepaid, the applicable penalty fee of DHL in the amount of 15,- € will be charged with the credit note of the return.
For returns from Germany and Austria, we will charge you 5,- € for orders made after May 31, 2022. These costs will be deducted from the refund amount of the return.
Unfortunately, we can not offer parcel labels for returns from other countries. Please ship with a shipping service provider of your choice and stamp the package sufficiently.
Motel a Miio GmbH
Ablieferung: Halle K11 - über Rampe
D - 80999 München
Exchange of articles
For the exchange to an item with the same price, we offer free reshipment for customers from Germany and Austria:
- Pack the item well and insert the filled out return form.
- Stamp the parcel via our return portal.
- We send you the exchange article then free of shipping costs.