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Return shipments

You can return or exchange unused goods within 30 days. For returns from Germany and Austria, Motel a Miio will cover the costs for you! Please note the following points.
Return the order
  1. Pack the items well to avoid transport damage. The goods should not show any signs of use (animal hair, dirt, scratches, etc.)!
  2. Please fill out the return slip included in each shipment completely and put it in the package. It also counts as your statutory revocation.
  3. You can create a free shipping label for returns from Germany and Austria in the DHL return portal. The "customer reference" here is the order number.
DHL return portal | Germany
DHL return portal | Austria
And this is how it works:
  • Click on the button for the DHL return portal
  • Enter your sender data and e-mail address (customer reference = order number)
  • You will shortly receive an e-mail with the link to the package label
  • Print the package sticker, stick it on and deliver it to a DHL branch or parcel box

Please note: Do not leave the package unfree! In the case of goods returned freight prepaid, the applicable penalty fee of DHL in the amount of 15,- € will be charged with the credit note of the return.

Unfortunately, we can not offer parcel labels for returns from other countries. Please ship with a shipping service provider of your choice and stamp the package sufficiently.

The return address is:

Motel a Miio GmbH
Elly-Staegmeyr-Str. 11
Ablieferung: Halle K11 - über Rampe
D - 80999 München

The refund is usually made within 14 working days of the arrival of your return package via the payment method that was also chosen to pay for the order.

Exchange of articles

For the exchange to an item with the same price, we offer free reshipment for customers from Germany and Austria:

  1. Pack the item well and insert the filled out return form.
  2. Stamp the parcel via our free returns portal.
  3. We send you the exchange article then free of shipping costs.
If you want to have another item, please return and reorder.
Further information on the legal provisions can be found in our cancellation policy. If you have further questions about returns, please contact us.
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Free returns 30 days return policy
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