You have the option of returning the items within our return period of 60 days and on presentation of the proof of purchase. Please note: the items must be in an unused condition. We reserve the right to refuse a return if the product shows signs of use. Returns are only possible in the country of origin of the purchase.

You can exchange the goods 1:1 in the store within our return period of 60 days on presentation of the proof of purchase. Each piece is unique and is manufactured with care. Slight variations in colour, shape or surface may occur. These characteristics are typical of genuine handcrafted items and do not constitute grounds for complaint. Please note: the items must be in an unused condition. We reserve the right to refuse a return if the product shows signs of use.

Please note: Unfortunately, online purchases and purchases from pop-up sales and outlets cannot be returned or claimed in our stores.

You will receive a refund for the returned items within 14 working days to the payment method you originally selected.

Please note that pop-up items can only be returned or exchanged during the event on site upon presentation of the receipt.

You can contact the respective outlet store here for more information. You can find a store overview here.

You have the option of returning the products within our return period of 40 days.

Would you like to return an item?

Instructions for returns DE & AT via returns portal:

1. Please enter your order number and postcode with which the order was placed and then select the items you would like to return.
2. Select one of the given return reasons.
3. Select the refund option for the respective item.
4. Pack the items well to avoid transport damage. It is best to use the parcel and packaging materials you received from us. Please note: the items must be in an unused condition. We reserve the right to refuse the return if the product shows signs of use.
5. As soon as your return has arrived at our warehouse and has been processed by us, you will receive a confirmation email from us. You will receive a refund for the returned items within 14 working days of receipt of the return to the payment method originally used for your purchase.
6. Important for Klarna payments:If you have chosen Klarna as your payment service provider, please remember to register your return directly in your Klarna account. This will pause the payment period and avoid any additional costs, such as reminder fees, during the processing time.

You can find the corresponding returns instructions from Klarna here.
Procedure for submitting a return and payment pause to Klarna:

• Log in online or in the Klarna app and select the purchase for which you would like to register a return. Select ‘Register return’ from the options provided.
• When you register a return with Klarna, you must ensure that you provide your proof of return (return tracking number or return receipt number). If you have returned your goods by post, Klarna will use this information to receive updates on your return from the shop. If you have returned your goods in the shop, Klarna will give the merchant additional days to process your return.

Would you like to return an item?
Instructions for returns CH via Return Portal:

1. Please enter your e-mail address and the delivery note number with which the order was placed and then select the items you wish to return.
2. Select one of the given return reasons.
3. Select the refund option for the item in question. Please note that we do not offer replacement deliveries to Switzerland.
4. Pack the items well to avoid transport damage. It is best to use the parcel and packaging materials you received from us. Please note: the items must be in an unused condition. We reserve the right to refuse the return if the product shows signs of use.
5. As soon as your return has arrived at our warehouse and has been processed by us, you will receive a confirmation email from us. You will receive a refund for the returned items within 14 working days of receipt of the return to the payment method originally used for your purchase.

Would you like to return an item?
Send the parcel back with the parcel service of your choice. Unfortunately, we cannot offer parcel labels here.

The return address is:
Motel a Miio GmbH
Elly-Staegmeyr-Str. 13
Delivery: Hall K11 - via ramp
D - 80999 Munich

We recommend insured and traceable dispatch, as we cannot accept any liability for lost consignments in the event of uninsured or untraceable returns.

You will receive a refund for returned or rejected items within 14 working days of receipt and inspection, using your original payment method. If you return part or all of your order and paid for it with a voucher and, for example, PayPal, credit card or Klarna, the refund will be made in the following order:

• First, the voucher used will be reloaded.
• The remaining amount will then be refunded to the additional payment method used.

This ensures that you can use your voucher again in the future. If you have any questions, our customer service team will be happy to help.

As a company, we bear responsibility - not only for a transparent and reliable service, but also for our environment. With the return flat rate, we want to raise awareness of the fact that every return also has an ecological impact. This contribution is part of our journey towards greater sustainability - and we thank you for joining us on this journey.

The refund will be made minus the return fee:

Germany: €5
Austria: €5
Switzerland: €9

Other countries (other EU countries and non-EU countries): Return the parcel with the parcel service provider of your choice. We recommend insured and traceable shipping, as we cannot accept any liability for lost consignments in the event of uninsured or untraceable returns.

Please use our contact form and send us a photo and the item description. We will get back to you as soon as possible with a proposal on how to proceed in each individual case.

An exchange is only possible within the applicable return conditions. Please note that only a 1:1 replacement is possible for goods that have slight blemishes, for example. Please note that each item is unique and is manufactured with care. Slight variations in colour, shape or surface may occur. These features are characteristic of genuine handwork and do not constitute grounds for complaint. The replacement delivery will only be sent to you once the goods in question have arrived at our warehouse and have been checked. If it is an item from a set, please also use our contact form.

Please note: Unfortunately, it is currently not possible to exchange items for other items. However, you can easily place a new order via the online shop.