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Return & Complaint

Return the order

  1. Pack the items well to avoid transport damage. The goods should not show any signs of use (animal hair, dirt, scratches, etc.)!
  2. Please fill out the return slip included in each shipment completely and put it in the package. It also counts as your statutory revocation.

Please note: Do not leave the package unfree! In the case of goods returned freight prepaid, the applicable penalty fee of DHL in the amount of 15,- € will be charged with the credit note of the return.

Unfortunately, we can not offer parcel labels for returns from other countries. Please ship with a shipping service provider of your choice and stamp the package sufficiently.

The return address is:

Motel a Miio GmbH
Elly-Staegmeyr-Str. 11
Ablieferung: Halle K11 - über Rampe
D - 80999 München

The refund is usually made within 14 working days of the arrival of your return package via the payment method that was also chosen to pay for the order.

Exchange of articles

For the exchange to an item with the same price, we offer free reshipment:

  1. Pack the item well and insert the filled out return form.
  2. Frank the package at your own expense.
  3. We send you the exchange article then free of shipping costs.

If you want to have another item, please return and reorder.

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