Nice design and story behind the products BUT more dishes arrived broken and even in this case you have to pay for shipping them back, which can be pricey given the fact that they are heavy. The returns policy mentions that if "you want to return" you have to pay for shipping them back BUT it is not mentioned that also in cases when you have a complaint about items arriving broken - you will have to do it at your own cost anyway. Support was good and I got my money back but I had to spend 30EUR for shipping them back.
Reply from Motel a Miio
Thanks a lot for your feedback. We’re glad you like the design and story behind our products, but we’re sorry that some items arrived broken and that this caused frustration. Just to clarify: when items arrive damaged, we usually replace or refund them without asking you to return the broken pieces. For regular returns, however, a return fee applies, and depending on the country, there can be shipping costs for sending items back. Please feel free to reach out to our customer service if your case is still unresolved or if you have any further questions. Your Motel a Miio Team









































































