Frequently asked questions
We include a return label in the package with your order. If you want to cancel the contract, i.e. you want to return items, you can simply send the corresponding items back to us within 30 days together with the completed return label. You can find all information about returns processing here.Here you can find more information about your right of withdrawal.
For sold out items, we can not give you exact information about the availability because the production here is delayed.
You can pay in advance, by PayPal or Credit Card (Mastercard and Visa) - we offer all payment methods in all our delivery countries. The entire payment process is encrypted and secure. Credits or chargebacks will be made using the payment method that was used for the initial payment.Here you can find more information about the available payment methods.
Germany, Austria, Switzerland, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Norway, United Kingdom, USA, CanadaHere you can find an overview of our shipping costs.
Please note that customs fees are per package and not per order. We try to pack the packages as efficiently as possible. However, due to weight restrictions per package, larger orders must be split into multiple packages.
- Pack the item well and insert the filled out return form.
- Stamp the parcel via our free returns portal.
- We send you the exchange article then free of shipping costs.