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Frequently asked questions

Which shipping charges apply?

Here you will find an overview of our shipping costs.

Is there a minimum order?

No, at Motel a Miio there is no minimum order value.

Which payment options do you offer?

You can pay by PayPal, Credit Card, Sofortüberweisung or in advance.

Payment by Sofortüberweisung we offer only for the following countries: Germany and Austria.

How to order?

Of course you can order from us via the online shop.

We are happy to take your order by phone: +49 (0) 89 / 709 548 20 (Mon. - Fri. | 10 - 16 o'clock).

Do you deliver abroad?

Motel a Miio delivers to the following countries: Germany, Austria, Switzerland, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States, Canada.

Has my order been accepted?

Immediately after your order you will receive an order confirmation from us. With shipping you also receive a shipping confirmation and a parcel label number, so you can always check the current status of your shipment.

How long are the delivery times?

The delivery time is within Germany between 1 - 3 working days after order. Details about the delivery time can always be found in the product description.

How can I order when I'm rarely home?

You have the option of specifying an alternative delivery address. If you're rarely home, we'll just send your order to your work, friends or relatives.

Who brings the goods to me?

The goods will be checked before shipping, optimally packed and then shipped insured by DHL to the specified delivery address.

If you are not present at delivery, the driver leaves a note with a new delivery date and a phone number to make an alternative appointment if necessary.

How is the article returned?

You can exchange or return unused goods within 30 days. If you would like to return the delivered goods to us after expressly exercising a revocation, you will find further information on the right of revocation here.

Information about the return can be found here.

If you have further questions, please contact our customer service. We would love to help you further.
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